Rooms To Go Conquers the Import Tangle Overview In 2018, Rooms To Go (RTG) found itself struggling with managing the complex web of government regulations imposed by various agencies on the manufacture and import of furniture. Rooms To Go imports products from all over the world and various government agencies and safety commissions all administer […]
HR Service Management - Rapid Response to the COVID-19 Impact on Employees Overview This client is a not–for–profit, 1,447–bed hospital system that serves more than 1.4 million people in 29 Eastern North Carolina counties. The health system is made up of eight hospitals and more than 14,000 employees. With the rapid and sudden impact of […]
Summary: Contender Solutions was selected as a Strategic Alliance Partner to support the initiative to consolidate the client’s IT Service Delivery platform capabilities and re-platform to ServiceNow. Activities included process alignment to a Golden Record, configuration and deployment of ITSM, continued Managed Services to support additional platform development and agency on-boarding. Opportunity: The client was […]
Summary: Within 1 month the client was able to implement a new ServiceNow Agent Workspace Advanced Work Assignment (AWA) with Chat features, in time to support the School of Medicine’s campus support during fall enrollment, and as a template to be used and implemented across the remaining schools. Opportunity: Entering into an existing ServiceNow platform, […]
Summary: Within four months, the client was returned to an out-of-box solution to maintain consistent oversight of their project portfolios with a long-term sustainable suite of applications. Opportunity: Entering into an existing ServiceNow platform, Contender was tasked with returning the existing Project Portfolio Management (PPM) suite of applications, which included Ideation, Demand, Project and Portfolio […]
Summary: Within three months, the client was able to retire Clarity (their previous interface) and have a better oversight of their project portfolios. Opportunity: Entering in to an existing ServiceNow platform, Contender was tasked with replacing Clarity as their Project Portfolio Management (PPM) and time card application system, while still utilizing their existing ServiceNow environment. […]
Summary: A reduction in changes brought unexpected efficiencies that made the various departments more agile and more aligned to their organizational process thus producing steady increases in the client’s bottom line. Opportunity: The runway was short for consolidating Change Management In addition to Incident, Problem and Service Catalog, the airport was faced with the challenge […]
Summary: ServiceNow allowed the Asset Management teams to avoid duplication of data, while creating a powerful cross connection relationship between hardware, software, network, applications, people, financial and contractual data. Opportunity: Founded in 1871, this organization has grown to be a $13.5 billion company with 99 plants worldwide. They are a diversified global industrial company providing […]
Summary: Client receives 6000 hours of productivity gains annually with Contender Solutions and ServiceNow Opportunity: The client came to Contender Solutions for help obtaining a “single source of truth” in their organization. They wanted to have all their data in one place and replace their aging ITSM product. Their legacy IT Service Management (ITSM) […]
Summary: Standardization of IT Infrastructure Library processes, reduced resolution times, efficient reporting and tracking of systems all attained with the help of Contender Solutions through ServiceNow Opportunity: The client was faced with a multitude of challenges: no standardization of IT Infrastructure Library (ITIL) processes, no tracking or ability to follow up on changes being […]
