Overview: Business agility, or the ability of a business to respond to market changes and opportunities quickly and efficiently, is more important than ever in the digital age. Cloud-based software and platforms can give companies a huge advantage for speed of delivery, scalability, and availability for their services. At this point, not having a cloud platform for enterprise software almost automatically puts businesses behind the curve.
Overview: Information Technology (IT) is a crucial resource for modern businesses. Advances in IT have powered completely new business models, revolutionized the way people communicate and collaborate across vast distances, and made it easier for companies to share important files between remote business units.
Overview: Chief Information Officers (CIOs) and their equivalents in businesses of all sizes are generally concerned with one thing: keeping the lights on in the IT department. Between managing technology upgrades, data migrations, IT asset management (ITAM), IT operations management (ITOM), and dealing with requests from the C-suite and investors, the CIO of any business is often very busy.
Overview:There are a lot of IT-related acronyms floating around: ITSM, ITIL, ITX, ITOM, CMDB… the list goes on and on. Navigating the IT landscape requires having a strong understanding of what these IT services and practices all mean, how they relate to one another, and how they differ.
Overview: Most business professionals will remember their experiences during March 2020, specifically when the reported cases of COVID-19 dramatically increased in the U.S. The federal government declared a national emergency, and many states started issuing stay at home orders.
Overview: Staying agile is essential for businesses in all industries. Technologies are evolving quickly. Because of this, so are your customers’ expectations and needs. People don’t just like having fast delivery of products and services. They expect it. To continually delight customers, organizations are doubling down on their IT operations management and embracing this concept of IT business transformation.
Overview: As digital transformation is being adopted by all kinds of organizations, the way leaders are thinking about their IT structure is changing dramatically. Instead of looking to strictly shrink costs, the real focus should be on driving revenue and leveraging the right technologies, people, and processes to achieve big picture goals of the organization.
Overview: Join us for the final session of our CMDB webinar series! In this session, we will present the value of aligning your CMDB to your business initiatives and organizational goals. We'll discuss the various challenges executives face in Enterprise IT such as reducing the costs of managing IT services and accelerating business transformation.
Overview: Join us for a deeper technical dive into the CSDM framework when structuring your CMDB. Learn how Contender's engagement model can take you from building a foundation to learning how to transition to the "Crawl" stage. The experts at Contender Solutions will walk you through the process while providing real client stories that show the true value and ROI behind it all.
Overview: As an MSSP, Secureworks has many customers that utilize ServiceNow’s Security Incident Response (SIR) for managing events and incident response. To support these customers a plugin was developed that embedded a Secureworks module within ServiceNow to allow customers to interact with Secureworks alerts.
Overview: As Digital Transformation Strategies become the norm across the enterprise two paths tend to emerge for IT. Either "Legacy" thinking stands in the way of innovation OR "Adoption & Change" take the lead allowing IT to speak the language of the business.
Overview: Just like the IT Service Delivery side of the organization realizes how important it is to have the right things tracked and focus on the items which need action, most people working in IT Operations are realizing this reality now as well.
Overview: As Digital Transformation Strategies become the norm across the enterprise two paths tend to emerge for IT. Either "Legacy" thinking stands in the way of innovation OR "Adoption & Change" take the lead allowing IT to speak the language of the business.
Overview: Just like the IT Service Delivery side of the organization realizes how important it is to have the right things tracked and focus on the items which need action, most people working in IT Operations are realizing this reality now as well.
Overview: One of the most important activities during an HRSM implementation is building the HR Service Catalog. This, of course, includes building out individual HR services. When building the HR Service catalog there are several things to consider and this article outlines those important points.
Overview: One of the most important activities during an HRSM implementation is building the HR Service Catalog. This, of course, includes building out individual HR services. When building the HR Service catalog there are several things to consider and this article outlines those important points.
