Customer Success & Service Management

Transform your business through complete service-centric visibility into the client landscape while operating and managing the health of your client experience(s) with real time alerts, automated workflows, and integrated solutions.

Streamline the Experience

There are multiple touchpoints within Customer Management processes, these touchpoints span across multiple business units from Sales, Operations, Legal, Product Management, and Finance. Complicated and manual processes within these interactions can lead to reduced access to services and slow delivery – Friction harming Customer Success. The elimination of manual processes and silos in your organization through automation and digital transformation reduces friction and creates new opportunities for positive client experiences.

Organizational benefits of ServiceNow Customer Service Management:

A recent Forrester Total Economic Impact™ (TEI) study interviewed ServiceNow customers and included these impact areas of value:

  • Increased Net Promoter Score(s)
  • Call Deflection % Decrease(s)
  • Increased Employee Productivity
  • Improved Customer Retention

Customer Success Program Engagement Model Focus:

  • Evaluation of People/Process/Technology Stack
  • Defined & Refined Business Metrics
  • Adoption of Enterprise-Wide Collaboration
Foundation

Focusing on the primary factors that build the foundation of a digitally aligned Customer Success Program is what separates Contender Solutions from other ServiceNow service providers.

Expertise

While others focus on the configuration of the platform, with point and click capabilities, Contender’s Advisory capabilities provide the detailed expertise in all factors of building the total Customer Success Program & Technology Solution.

Customer Focus

Our team will work with your key stakeholders, product managers, and leadership to determine exactly how select technology solutions will fit into your current and future Customer Success Engagement model.

Make your client experience the center of your enterprise. Contender is ready to partner closely with your organization to deliver experiences that improve and streamline your client success operations.

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