Our focus is on building a scalable enterprise program surrounding ITAM and SCM.

Contender’s Advisory Services team helps customers deploy processes and programs to reduce the total cost of asset ownership enabled by ServiceNow. This streamlines redundant processes, defines & optimizes program roles, and educates customers on how the ITAM/SCM program(s) can influence IT management and act as an enabler to Cyber Resiliency.

Our best practices allow for stakeholders to leverage data to make informed decisions and enforce governance and standards.

Contender’s Advisory Services team helps design, build, deploy, and maintain best-practice solutions to support a “Run IT Like a Business” Model.

Consistent outcomes include:

• Improved visibility and control of assets
• Matured management models for supplier and vendor contracts
• Cost control of enterprise hardware and software
• Increased compliance with audit requirements

Powered by Contender’s Advisory Services team, our SCM solutions establish critical maturity and interoperability of ITIL Processes.

Key solutions to drive this maturity curve include:

• Design, Deployment, and Adoption of the SCM Process
• Federated Integration of auto-discovery/management tools
• Application and/or Business Service Definition
• Enterprise Capability Mapping
• Adherence to ServiceNow CSDM Framework (Leveraging Contender’s Creep, Crawl,
• Walk, Run (CCWR) Model)
• Maintaining CMDB
• Operationalizing CMDB
• CSDM Alignment Assessment

Contender Solutions takes a “process first” mindset in establishing the heartbeat of your IT Transformation and your CMDB. Our SCM solutions are designed to ensure both tool and process adoption are established to ensure increased client success.